FREQUENTLY ASKED QUESTIONS
Are your products tested on animals?
No. Serene Skin is proudly cruelty-free. We never test on animals at any stage of product development, and we only work with suppliers who uphold the same standard.
How long does shipping take?
US domestic orders typically arrive within 3-5 business days. International orders take 7-14 business days depending on destination. Express shipping options are available at checkout.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, return it within 30 days for a full refund. Returned products must be at least 50% full.
Can I use your products while pregnant or nursing?
Our products are formulated with pregnancy-safe ingredients. However, we always recommend consulting your healthcare provider before introducing new skincare products during pregnancy or nursing.
How do I know which products are right for my skin type?
Each product page includes a ‘Suitable For’ section that lists compatible skin types. If you are still unsure, contact us and our skincare specialists will help you build a personalized routine.
Do you ship internationally?
Yes! We ship to over 60 countries worldwide. Shipping rates are calculated at checkout based on your location. Free international shipping on orders over $150.